6 days ago · 3.5. 125,199 reviews. Compare. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Foundever interview details: 1,577 interview questions and 1,508 interview reviews posted anonymously by Foundever interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 128 Discover Customer Service Representative interview questions and 118 interview reviews. Free interview details posted anonymously by Discover interview candidates. Use examples from previous jobs or experiences that show you have the qualities of an effective customer service representative, such as: Patience Listening skills Ability to solve problems Example: “I think an effective customer service representative needs patience, listening skills and problem-solving abilities. I’ve had experience Here are 21 common customer service scenarios with example responses you can use to improve your customer service skills: 1. Suggestion for improvement. Sometimes, customers contact the customer service department to suggest ways to improve the product they've purchased. When you answer this question, you can offer to communicate the request to Customer Service Representative Interview. 3 rounds Easy questions, first GD was conducted, then an aptitude test was taken, then PI. Confidence is the key to crack these rounds. Communication matters a lot. There was a telephonic interview as well to check whether you will be able to tackle the issues. Top 5 Tips For Answering Customer Service Questions 1. Be honest with yourself: This means making sure you’re actually a suitable candidate for a customer service representative position before ever setting foot in a hiring manager’s office. iX8g. Customer Service Representative Interview. I applied online. I interviewed at Bank of America. horrible very unprofessionalDecide what skills you want candidates to have. Select interview questions to assess must-have skills. Determine how you will score candidates' answers (e.g. 'poor' to 'excellent') Ensure you talk about job duties, benefits Behavioral Question: Tell me about an experience you had with a customer. An experience where you were unable to service the customer’s needs, and it turned into a difficult situation. Job Seeker Tip: When the interviewer asks a “tell me about a time” interview question, it is a behavioral interview question. That they are a very customer service oriented company. ↳. They go beyond the call of duty to please their customers. ↳. I would first apologize to the customer and the I would assure them that I More. Show More Responses. Work At Home Telephone Customer Service Representative was asked May 19, 2016. 3.2. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 62 Macy's Customer Service Representative interview questions and 57 interview reviews. Free interview details posted anonymously by Macy's interview candidates. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills. 2,751 Claims Representative interview questions shared by candidates.

customer service representative interview questions and answers